“I just want to talk to a REAL person!”
In April 2018, Gold Cube launched an Interactive Teller Machine feature called Live Agent. This feature enables GoldCube to offer its customers an unparalleled video customer service, closing the “intimacy gap.” Customers now have the choice of self-service or connecting with a remote video teller live agent in a highly personalized, two-way audio/video interaction. Gold Cube has already seen revenue growth and increased sales in its first six (6) months since the rolling out of the Video Teller Agent.
Having a video teller agent allows for real-time customer service. The video teller agent is able to see the customer, their jewelry, and their entire transaction while using the Gold Cube machine. Any questions or concerns the customer might have about selling their jewelry can be answered immediately by the agent. Also, the video teller agent can assist the customer, if any functionality problems occur while they are using the machine.
Although the Gold Cube user interface (UI) is extremely user friendly in terms of “how to sell a piece of jewelry”, occasionally there will be customers who need help throughout the process. The video teller agent dramatically increases Conversion Rates, as the chances of missing a sale due to customer simply not knowing how to use the machine correctly, is great diminished.
The GoldCube Live Agent is proprietary, and was developed using WebRTC. Using peer 2 peer audio and video streaming, Gold Cube can deliver 420p quality video assistance to any customer, that might need a question answered about the process of selling their gold or silver jewelry.
“The Cube is an imitation of life itself – or even an improvement on life.