How the Kiosk Thinks
The GoldCube’s proprietary software uses the world market price, allowing pricing intelligence that surpasses that of traditional pawnshops and jewelry stores. Customers are garanteed to always receive the highest payout for their unwanted jewelry or precious metals. The GoldCube software also dramatically reduces human error and ensures consistency across all kiosks. By capturing real-time customer images, jewelry item images, digital fingerprints and electronic signatures, the GoldCube is able to auto-generated most State and Federal Law Enforcement Second-Hand Dealer forms, in order to aid law enforcement and local communities , should the need ever arise.
Powerful management modules built into the Gold Cube software, allows the monitoring, reporting and analysing of the entire business, in one central location. The integrated reports, track important business metrics such as: sales, profit, inventory and holding-periods, by location, by country, by customer and by precious metal type (i.e Gold or Silver). The real-time analysis of key performance and financial indicators, makes the GoldCube software a leader in the “we buy gold” / “we buy silver” precious metal industry.
Gold Cube ATMs utilize state of the art instruments, along with its company patented algorithm, to allow each machine to produce a highly accurate determination of the exact amount of real gold or silver in any piece of jewelry or coin. The Gold Cube tracks:
- total time a customer spent on the machine
- accepted offers vs rejected offers
- successful transaction vs failed transactions
- reason for the failed transactions
Tracking these metrics enables the Gold Cube AI to constantly improve on its UX (user experience) and reduce customer “wait-times”.
“I just want to talk to a REAL person!”
In April 2018, Gold Cube launched an Interactive Teller Machine feature called Live Agent.. This feature enables GoldCube to offer its customers an unparalleled video customer service, closing the “intimacy gap.” Customers now have the choice of self-service or connecting with a remote video teller live agent in a highly personalized, two-way audio/video interaction. Gold Cube has already seen revenue growth and increased sales in its first six (6) months since the rolling out of the Video Teller Agent.
Having a video teller agent allows for real-time customer service. The video teller agent is able to see the customer, their jewelry, and their entire transaction while using the Gold Cube machine. Any questions or concerns the customer might have about selling their jewelry can be answered immediately by the agent. Also, the video teller agent can assist the customer, if any functionality problems occur while they are using the machine.
Although the Gold Cube user interface (UI) is extremely user friendly in terms of “how to sell a piece of jewelry”, occasionally there will be customers who need help throughout the process. The video teller agent dramatically increases Conversion Rates, as the chances of missing a sale due to customer simply not knowing how to use the machine correctly, is great diminished.
The GoldCube Live Agent is proprietary, and was developed using WebRTC. Using peer 2 peer audio and video streaming, Gold Cube can deliver 420p quality video assistance to any customer, that might need a question answered about the process of selling their gold or silver jewelry.